Shipping policy

When will I receive my order?

It generally takes anywhere from 3 to 5 business days to fulfill and ship an order. 
The shipping time depends on your location, but typical shipping times are 3 to 5 business days for all countries. The actual day that your order is received will depend on the carrier and their transit time. ** Subject to change**

Where will my order ship from?

The United States of America.

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make the delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: 
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro Tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, consider having it shipped to another address where you will be available to receive it.

If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, get in touch with us at info@lifestylebylolo.com with your order number.

If you did find a mistake in your delivery address, we could send you a replacement order, but the new order would be at your expense.

Orders

How are your products made? 
All bracelets are hand-made in the USA.

How do I track my order? 
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at info@lifestylebylolo.com.

I received a wrong/damaged product. What should I do?
We’re so sorry if the product you ordered arrived damaged. Please email us at info@lifestylebylolo.com within 7 calendar days with photos of the damaged product, your order number, and any other details you may have about your order to help us resolve this for you quickly. We’ll get back to you with a resolution as soon as possible!